Refund & Cancellation Policy

At The Palooza, every décor setup and floral arrangement is crafted with care, fresh blooms, and thoughtful design. Since flowers are perishable and décor is customized for each occasion, our policies are designed to be fair to our clients while ensuring minimal wastage and smooth operations.

1. Cancellations

Orders cancelled 6 days or more prior to the event date are eligible for a 100% refund.

Orders cancelled between 3 days prior to the event date will be eligible for a 50% refund.

Orders cancelled within 42 hours of the event are non-refundable, as flowers and décor elements would have already been procured and reserved for your event.

2. Refunds

Eligible refunds will be processed within 7–10 working days to the original mode of payment.

In case of unforeseen circumstances (like unavailability of certain flowers), we will provide suitable replacements of equal or higher value.

3. Rescheduling

We understand plans can change. Rescheduling requests made at least 3 days before the event will be accommodated subject to availability, at no extra cost.

Last-minute rescheduling (within 72 hours) may incur additional charges.

4. Event-Day Concerns

If there are any issues with your décor setup on the day of the event, please reach out to our team immediately at [contact info]. We will do our best to resolve it on the spot.

Once the setup is accepted and the event has commenced, refunds cannot be processed.